Application Support Analyst

About Us:

The Role:

Provide day-to-day Tier-2 application support, monitoring, routine administration, reporting, and testing coordination across enterprise systems under established governance.
This role is intended for someone developing capability in enterprise application operations, with structured mentorship, runbooks, and change governance to ensure safe, repeatable service delivery.  This role emphasizes learning, consistency, and operational discipline, with increasing responsibility as capability and confidence develop under structured mentorship.

What You’ll Do

• Investigate and resolve system incidents; escalate when needed
• Manage tickets, SLAs, and provide timely updates to stakeholders
• Monitor system performance, integrations, and scheduled jobs
• Perform routine administration and support access/permissions
• Coordinate testing, track defects, and support system releases
• Maintain clear documentation, reports, and audit-ready records
• Contribute to process improvements and operational efficiency

Required Capabilities

• Strong troubleshooting mindset and documentation discipline.
• Comfort working with tickets, SLAs, and escalation processes; strong follow-through and communication.
• Ability to produce clear operational reporting (status updates, trends, evidence packs) and communicate insights in a concise format.
• Basic understanding of HR/Finance workflows and data sensitivity.
• Analytical thinking and problem solving; able to follow checklists and governance requirements consistently.
• Demonstrated ability to learn new systems, tools, or processes quickly, with examples of self-directed learning, certification, training, or progression in previous roles or academic projects.
• Self-starter mindset with the ability to follow structured runbooks and checklists while progressively increasing independence as skills develop.
• Openness to feedback, coaching, and continuous improvement within a mentored environment.

Why Join Us:

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe infostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team thatvalues empathy, compassion, and innovation.

Who We're Looking For:

Qualifications

Education
Degree or diploma in Information Technology, Information Systems, or equivalent experience.

Experience

• 1–3 years in application support, IT operations, or systems administration

• New/recent graduates with relevant education, co-ops, internships, or projects are encouraged to apply

What You Bring

• Experience working in structured environments (tickets, queues, documentation)

• Strong problem-solving skills with the ability to follow defined processes

• Clear, professional communication with both technical and non-technical stakeholders

Nice to Have

• Exposure to SAP (SuccessFactors, S/4HANA) or similar enterprise systems

• Experience with job monitoring, integrations, or interfaces

• Working knowledge of Excel (pivot tables, lookups) or Power Platform

Growth & Development
We provide structured onboarding, mentorship, and ongoing learning to support your development in enterprise application support.

Working Conditions
Office-based role with extended computer use; occasional light lifting may be required.

Additional Information:

In accordance with Alberta's Protection for Persons in Care Act
, a criminal record check is required forsuccessful candidates.
As a condition of employment with “BSF”, all new Health Care Worker hires must provide written proof ofimmunizations for communicable diseases.

Diversity and Inclusion:

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creatingand celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become avital part of our compassionate team!