Case Manager, Intake

About Us:

The Brenda Strafford Foundation – Heart Home Network (“HHN”) serves women and children impacted by family violence through providing a safe shelter and housing complimented by comprehensive support service for all participants. HHN offers a continuum of care designed to help families develop their potential and transition to safe and healthy lives in the community upon their departure from HHN.

As a growing organization with a bold and innovative strategic direction, HHN offers a dynamic work environment for talented individuals seeking an opportunity to be part of changing futures for women and children suffered the impacts of domestic violence. If you are interested in lending your talents to our important mission, we are currently seeking a friendly, detail-oriented, and efficient individual  to join our growing team.

The Role:

Community Support: 

• Create and cultivate an inclusive and welcoming environment for all community participants and colleagues 
• Apply an intersectional lens to understand compounding barriers when working with potential clients 
• Use trauma-informed, strengths-based engagement strategies in all assessments 
• Work with vulnerable individuals with complex needs - Assessment of Fit, Safety & Readiness for the program 
• Cultivate and sustain open communication through creative and assertive engagement strategies 
• Upholds and celebrates human rights for members of all communities while encouraging safe and brave spaces for diversity and inclusion to thrive 
• Research, apply and maintain awareness of local and regional community resources, referral processes, new programming, and eligibility requirements 
• Identify gaps in services and common community needs and work with manager on projects on addressing or advocating for clients 
• Advocate for participants with other agencies and when needed partner with outside organizations to advance participant and community goals 

Program Activities: 

Intake 

• Collaborate with referring agencies to understand participant needs. 
• Support shared intake work by connecting with potential participants and interviewing them to conduct an intake assessment 
• Use compassionate communication to support client autonomy and reduce anxiety. 
• Conduct holistic intake assessments using non-intrusive, trauma-informed approaches. 
• Evaluate participant fit for services and provide warm referrals when appropriate. 
• Document safety concerns and support immediate safety planning. 
• Work with Operations Coordinator on clear onboarding, guidance and ensure seamless warm handoffs. 
• Add participant and any required documents to agency participant reporting program 
• Assist participants with completing necessary intake paperwork (in community) and coordinate move-ins with Operations Team  
• Support participants in understanding intake process and provide guidance on necessary steps 
• Continually provide updates to relevant teams on the participant’s needs and ensure connection with appropriate team members upon move-in 

Case Management 

• Maintain knowledge and relationships with Calgary area community support organizations and social housing agencies 
• Provide comprehensive assessments of case management inclusive of referrals to appropriate community support, housing assistance, and systems advocacy 
• Attend appointments and provide transportation for participants to reduce access barriers 
• Familiarity with child protection and parent/child visitation processes  
• Navigate the Mental Health systems for referrals in assessment and provide needed resources 

Administrative: 

• Establish and maintain appropriate participant and HHN documentation, record keeping, and statistics 
• Keep accurate and up to date participant files, incorporating consistent written case notes 
• Attend all relevant meetings to position and other meetings on an as needed basis 
• Support the work of HHN partners, participants, and stakeholders to embed feedback into programs and services 
• Champion Agency Partnerships 
• Submit accurate expense records once a month to your manager 

Why Join Us:

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.
 

Who We're Looking For:

• Degree in Community Development, Social Work, Psychology, Child and Youth Care Work, Behavioural Science, or related education and experience will be considered 
• 1-3 years relevant experience 
• Registered with appropriate provincial organization as per degree is an asset 
• Non-violent crisis intervention (NVCI) certification is required 
• Extensive knowledge of local and regional community resources, programs, and services for individuals and families 
• Ability to work from an intersectional approach to reduce barriers for families who are experiencing high levels of crisis 
• Knowledge of outcome measures and reporting requirements is considered an asset  
• Excellent time management and ability to work autonomously  
• Demonstrated skills in contingency (“walking the talk”), critical thinking, and reflexivity 
• Excellent interpersonal skills including demonstrated written and verbal communication 
• Schedule flexibility to meet participant needs 
• Valid driver’s license with clean drivers abstract of three (3) years 
• Fluency in a second language is an asset

Additional Information:

In accordance with Alberta's Protection for Persons in Care Act, a criminal record check is required for successful candidates.

Diversity and Inclusion:

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creating and celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!