Case Manager

About Us:

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Long Term Care and Assisted Living seniors care communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families.The Brenda Strafford Foundation – Heart Home Network (“HHN”) serves women and children impacted by family violence through providing a safe shelter and housing complimented by comprehensive support service for all participants. HHN offers a continuum of care designed to help families develop their potential and transition to safe and healthy lives in the community upon their departure from HHN. 

Putting people first is a way of life at The Brenda Stafford Foundation. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Our team members not only have the right skills and knowledge for the job, they are also passionate about the mission, vision, and values of the BSF.

Our Team Members:

• Place people at the heart of our mission
• Embrace quality and innovation with enthusiasm
• Engage with respect and empathy
• Act with compassion and understanding

We uphold our 8 BSF Commitments to:

• Make a meaningful impact through small acts
• Deliver exceptional service
• Understand and celebrate individual uniqueness
• Be present and attentive
• Support and respect personal aspirations
• Bring joy to others
• Empower and honor choices
• Create a homelike atmosphere

The Role:

Community Support:

• Create an inclusive, safe environment for participants and colleagues.
• Address intersectional barriers to provide holistic support.
• Engage with participants using a trauma-informed, strength-based approach.
• Build trust and maintain open communication with vulnerable individuals.
• Uphold human rights and promote diversity and inclusion.
• Stay informed on local resources, referral processes, and eligibility.

Additional Skills and Knowledge:

• Focus on capacity building for individuals and families.
• Knowledge of child protection and parent/child visitation processes.
• Familiarity with mental health systems, referrals, and resources.

Intake and Case Management:

• Conduct participant intake, assessments, and gather necessary documentation.
• Manage a caseload of up to 20 participants, providing guidance and support.
• Offer ongoing assessments, referrals, and advocacy for community resources.
• Track progress, adjust goals, and maintain accurate case files.
• Co-create discharge and community support plans with participants and teams.
• Build relationships with local organizations and social housing agencies.
• Provide transportation to reduce access barriers.

Program Activities:

• Assist in developing and implementing program activities.
• Collaborate with participants to create personalized support plans.
• Actively support wellness goals through ongoing plan participation.
• Incorporate feedback to improve programs and services.
• Identify service gaps and advocate for participant needs.
• Support participants’ journey toward wellness and safety.

Why Join Us:

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.

Who We're Looking For:

• Degree in Community Development, Social Work, Psychology, Child and Youth Care Work, Behavioural Science, or related social sciences
• Registered with appropriate provincial organization as per degree is an asset
• One (1) to three (3) years’ experience working in the field of mental health, addiction, and working with marginalized populations
• Non-violent crisis intervention (NVCI) and short-term crisis intervention certification is required
• Knowledge of outcome measures and reporting requirements is considered an asset
• Effective written and oral communication skills
• Excellent time management skills
• Demonstrated skills in contingency (“walking the talk”), critical thinking, and reflexivity
• Ability to work from an intersectional approach to reduce barriers for families who are experiencing high levels of crisis
• Excellent interpersonal skills
• Extensive knowledge of local and regional community resources, programs, and services for individuals and families, is an asset
• Schedule flexibility to meet participant needs
• Valid driver’s license of six (6) years with clean drivers abstract of three (3) years
• Required to pass police security clearance and child intervention check
• Fluency in a second language is an asset

Additional Information:

In accordance with Alberta's Protection for Persons in Care Act, a criminal record check is required for successful candidates.

Diversity and Inclusion:

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creating and celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!