IT Support Tier II

About Us:

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families.

Locally, in Calgary, BSF also operates Alberta’s largest second-stage shelter called Heart Home Network providing safe shelter and comprehensive support services to women and children leaving abuse and violence.

Our team members not only have the right skills and knowledge for the job – they are also passionate about the mission, vision, and values of BSF!

Team members embody our values:

• We put people at the centre of everything we do
• We boldly pursue quality and innovation with pride and enthusiasm
• We believe in engagement with all stakeholders and respect every voice
• We act with compassion, empathy and understanding 

The BSF Way:

Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Through the BSF Way, we uphold our 8 Commitments to:

• Get to know what makes a person unique
• Enable and respect choices
• Champion everyone's abilities, interests and aspirations
• Deliver "wow" service
• Do little things that can make a big difference
• Be the reason someone smiles
• Make people feel at home
• Be present in the moment

The Role:

As our IT Support Specialist (Tier 2), you'll be a key player in delivering top-notch support for our end-users. Reporting to the Director of IM/IT, you'll handle everything from troubleshooting hardware and software issues to participating in exciting IT projects. Your expertise will help ensure our systems run smoothly and securely, making a meaningful impact in our organization.

Key Responsibilities:

• Diagnose and resolve user problems efficiently, ensuring minimal disruption.
• Troubleshoot software, hardware, and peripheral issues with precision.
• Monitor and maintain systems, ensuring devices are up-to-date and secure.
• Document solutions and maintain accurate support logs.
• Configure and manage IT equipment, including computers, printers, and phones.
• Create and deploy desktop images for seamless user experiences.
• Administer user accounts and licenses in Active Directory and O365.
• Collaborate with external vendors on exciting IT projects.
• Uphold corporate security policies and maintain data integrity.
• Provide remote assistance using a variety of support tools.
• Foster positive relationships with users, enhancing our collaborative team environment.
• Submit regular status reports to management, keeping everyone informed.

Why Join Us:

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.

Who We're Looking For:

Qualifications & Education:

• Degree or Diploma in Information Technology (preferred)
• Relevant certifications (e.g., MCP, A+, Network+, MCSE) are a plus

Experience and Skills:

• Minimum of 5 years of IT support experience.
• Strong problem-solving, communication, and organizational skills.
• Proficiency in configuring, installing, and deploying PC hardware and Windows operating systems.
• Experience with Microsoft Office Suite, including Outlook.
• Ability to multitask, prioritize, and meet deadlines.
• Basic network administration skills and familiarity with help desk software are assets.

Preferred Skills:

• Experience with call accounting systems.
• Familiarity with SharePoint and Office 365.
• Knowledge of backup and recovery solutions (e.g., ExaGrid).
• A proactive approach to continuous learning and adaptation to new technologies.

Additional Information:

In accordance with Alberta's Protection for Persons in Care Act, a criminal record check is required for successful candidates.

Diversity and Inclusion:

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creating and celebrating an environment of inclusion, diversity, equity, and accessibility for all employees.

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!