Leasing Advisor (Community Relation Advisor) (Permanent Part Time 0.7))

About Us:

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families.

Locally, in Calgary, BSF also operates Alberta’s largest second-stage shelter providing safe shelter and comprehensive support services to women and children leaving abuse and violence.

Our team members not only have the right skills and knowledge for the job – they are also passionate about the mission, vision, and values of BSF!

Team members embody our values:

• We put people at the centre of everything we do
• We boldly pursue quality and innovation with pride and enthusiasm
• We believe in engagement with all stakeholders and respect every voice
• We act with compassion, empathy and understanding 

The BSF Way:

Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Through the BSF Way, we uphold our 8 Commitments to:

• Get to know what makes a person unique
• Enable and respect choices
• Champion everyone's abilities, interests and aspirations
• Deliver "wow" service
• Do little things that can make a big difference
• Be the reason someone smiles
• Make people feel at home
• Be present in the moment

The Role:

As the Community Leasing Coordinator, you are responsible for building meaningful relationships with seniors in the community, while respecting their dignity towards decision making and navigating relationships with their families.  

You will support community outreach, lead generation, tours, leasing activities, resident engagement, and marketing initiatives while ensuring prospective and current residents receive a welcoming and positive experience.

Responsibilities 

• Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community 
• Support qualifying seniors to determine if our community is the best fit for them 
• Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met 
• Regularly stay in touch with prospective residents. 
• Manage lead sources via telephone, walk-ins, email, social media, and home visits 
• Support the Executive Director(General Manager) with preparation of lease documentation prior to move-in 
• Assist with coordination of pre-arrival and welcome package 
• Accountable for regular resident follow ups, post move
• Support ongoing resident engagement 
• Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories 
• Liaise with marketing 
• Provide leasing and marketing reports as required 
• Other duties as assigned to support operational requirements 

Why Join Us:

Who We're Looking For:

We are looking for a relationship-focused and organized professional who enjoys working with seniors, families, and community partners.

The ideal candidate will have:

• A minimum of 2 years of residential leasing experience, preferred.
• Experience working in an aging adult or seniors’ setting, preferred.
• Exceptional interpersonal and relationship-building skills.
• Strong organizational and time-management skills, with the ability to manage multiple requests and priorities.
• Strong ethical standards and the ability to handle sensitive information with tact and discretion.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and decision-making abilities.
• Ability to work flexible hours, including evenings and weekends.
• Strong computer literacy, including Microsoft 365.
• Current CPR and First Aid certification is an asset.
• A valid provincial driver's license.

Additional Information:

Diversity and Inclusion:

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!