Receptionist (Casual)

About Us:

The Brenda Strafford Foundation (BSF) is a charitable organization that currently owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB. We take pride in providing a safe, caring, and comfortable home environment that caters to the complex needs of our senior residents and families. Locally, in Calgary, BSF also operates Alberta’s largest second-stage shelter providing safe shelter and comprehensive support services to women and children leaving abuse and violence.

Our team members not only have the right skills and knowledge for the job – they are also passionate about the mission, vision, and values of BSF!

Team members embody our values:

• We put people at the centre of everything we do
• We boldly pursue quality and innovation with pride and enthusiasm
• We believe in engagement with all stakeholders and respect every voice
• We act with compassion, empathy and understanding 

The BSF Way:

Putting people first is a way of life at BSF. It's in our values and it's central to the way we do things. We believe in a person-centered approach to our care, services, and environment. By responding to the individual needs of those we serve, we can all play an important role in optimizing well-being and enriching lives... one person at a time.

Through the BSF Way, we uphold our 8 Commitments to:

• Get to know what makes a person unique
• Enable and respect choices
• Champion everyone's abilities, interests and aspirations
• Deliver "wow" service
• Do little things that can make a big difference
• Be the reason someone smiles
• Make people feel at home
• Be present in the moment

The Role:

The objective of the Receptionist role is to provide a variety of clerical and reception associated with daily operations.

As a representative of the Brenda Strafford Foundation, the Receptionist is an active participant in The Foundation’s efforts to support an environment
promoting a culture of resident safety and freedom from harm or injury. This role is also accountable to uphold the Mission, Vision and Values and the 
achievement of the strategic priorities of The Foundation.

This position is accountable for ethical practice and the understanding of ethical behaviour and reporting as defined by The Brenda Strafford Foundation’s policy and process

Key Resonsibilities:
Administrative:
x Operate a multi-line switchboard, answer phone inquiries and route all
incoming telephone calls and messages
x Greet visitors, receive routine inquiries in person, make appointments,
arrange, conduct and record all tours of the Manor
x Maintain reception departmental files and records, including
correspondence, forms and routine office records and reports
x Receive incoming mail and coordinate departmental distribution and
process outgoing mail and courier delivery
x Arrange taxi pick-up and return for residents, visitors or guests when
necessary
x Oversee bookings for meetings and conference rooms
x Update Resident lists and directories on a weekly basis and distribute to
departments
x Word process various forms, documents, lists, reports, records,
memoranda, letters or other typing assignments; check and proofread
typed material for accuracy
x Type, proofread and distribute various meeting minutes and agendas;
x Complete compulsory education modules as per schedule: within six
months of hire date, within 3 months of significant update or revision to
training materials, and annually thereafter
x Prepare monthly Activities & Recreation Calendars
x Enter data into Avanti as provided by Education
x Assist with the sale of visitor and staff meal vouchers
x Assign and activate parking/door fobs
x Perform other duties as may be assigned by the Supervisor

Safety:
x Maintain adequate standards of safety and cleanliness in the work area
x Promote a culture of resident safety and freedom from harm and injury
x Ensure infection prevention and control standards are implemented and
maintained

Organizational Behaviour:
x Demonstrate a professional image to residents, visitors, peers and colleagues
x Use a problem-solving approach to make decisions and resolve conflicts
x Prioritize workload and meet deadlines
x Promote a positive work environment by:
ƒ Operating within the Manor’s Code of Conduct
ƒ Respecting other’s opinions, judgements and abilities
ƒ Respecting cultural diversity in others
ƒ Using the proper channels of communication
ƒ Managing conflict effectively
ƒ Demonstrating flexibility and reliability

Why Join Us:

At The Brenda Strafford Foundation, we are more than a workplace—we are a united team. We believe in fostering a culture where you can grow, collaborate, and make a meaningful impact. You'll be part of a team that values empathy, compassion, and innovation.

Who We're Looking For:

Education:

• Grade 12 Diploma or approved equivalent.

Experience:

• Excellent interpersonal, written and communcation skills
• Comprehensive MS Office computer skills
• Strong organizational skills, and the ability to multi-task and priortize tasks at hand
• Strong work ethic, time management, and resourcefulness
• Ability to handle constant interruptions

Additional Information:

In accordance with Alberta's Protection for Persons in Care Act, a criminal record check is required for successful candidates.

Diversity and Inclusion:

The Brenda Strafford Foundation is proud to be an equal opportunity employer. We are committed to creating and celebrating an environment of inclusion, diversity, equity, and accessibility for all employees. 

Ready to Make a Difference?

If you’re ready to bring your expertise to a place where your work will truly matter, apply today and become a vital part of our compassionate team!

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted.  

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted.  

We sincerely thank everyone for their interest in this opportunity. Due to the high volume of applicants, only those advancing to the next stage will be contacted